Updated: September 23, 2025

We at Cal6ix, Inc. (together with our affiliates, “Vera CRM,” “we,” “our,” or “us”) respect your privacy and are strongly committed to securing any information we collect from you or about you. This Privacy Policy describes our practices with respect to Personal Data that we collect when you use our website, applications, and AI-powered CRM services (collectively, the “Services”).
This Privacy Policy does not apply to content we process solely on behalf of enterprise/business customers under separate customer agreements.

  1. Personal Data We Collect
    We collect different types of Personal Data depending on how you use our Services:

a. Information You Provide

  • Account Information: When you register, we collect your name, contact details (phone/email), account credentials, business details (e.g., company name), payment information, and transaction history.
  • User Content: Any information you input into Vera CRM, including contact details, notes, tasks, reminders, or communications (emails, SMS drafts, etc.).
  • Communication Information: If you contact us (email, support tickets, surveys, events), we may collect your name, contact details, and message contents.
  • Other Information: Information you may provide to verify your identity, age, or business affiliation.

b. Information We Collect Automatically
When you use our Services, we may collect:

  • Log Data: IP address, browser/device type, date and time of use, and usage patterns.
  • Usage Data: Features you use, actions taken, frequency of use, timezone, device details, and session activity.
  • Device Information: Device type, operating system, unique identifiers, and browser.
  • Location Information: Approximate location (via IP) for fraud detection and security. Some features may request precise GPS data if you choose to enable them.
  • Cookies and Similar Technologies: Used to personalize, operate, and improve our Services. See our [Cookie Policy] for details.

c. Information From Other Sources
We may receive information from:

  • Partners (fraud/security vendors, payment processors, analytics tools).
  • Marketing vendors who provide information about potential customers.
  • Publicly available information (e.g., business directories) to improve contact enrichment.
  1. How We Use Personal Data
    We use Personal Data to:
  • Provide and maintain our Services, including processing customer contacts and communications.
  • Improve and develop new features, including training and fine-tuning AI models (unless you opt out—see below).
  • Communicate with you about your account, updates, or promotional opportunities.
  • Protect against fraud, unauthorized use, or misuse of the Services.
  • Comply with legal obligations and protect rights, safety, and property.

We may also aggregate or de-identify Personal Data to analyze usage trends and improve our Services.

Use of Content for AI improvement: Unless you opt out, Vera CRM may use anonymized/de-identified Content to improve AI models. Opt-out instructions will be provided within your account settings or by contacting us.

  1. Disclosure of Personal Data
    We may disclose Personal Data in the following circumstances:
  • Vendors and Service Providers: Cloud hosting, payment processors, analytics, communications providers, and customer support tools.
  • Business Transfers: During mergers, acquisitions, financing, or sale of assets.
  • Legal and Safety Reasons: To comply with laws, enforce terms, detect/prevent fraud, protect rights/safety of Vera CRM, users, or others.
  • Affiliates: Within the VeraCRM corporate family for service delivery.
  • Business Accounts: If you use a work email, your employer/organization may control your account.
  • Other Users/Third Parties: If you intentionally share information (e.g., messages, referrals, or integrations with third-party services).
  1. Retention
    We retain Personal Data only as long as necessary for:
  • Delivering Services;
  • Security, fraud prevention, and compliance;
  • Resolving disputes and enforcing agreements.

Retention periods depend on data type, business need, and legal obligations. Deleted data may remain in backup systems temporarily.

  1. Your Rights
    Depending on your location, you may have the right to:
  • Access, correct, or delete your Personal Data.
  • Restrict or object to certain processing.
  • Export/transfer your Personal Data.
  • Withdraw consent (where processing is based on consent).
  • File a complaint with your local data protection authority.
    You may exercise rights through your account or by contacting privacy@veracrm.com.

Accuracy Note: Outputs generated by our AI may not always be factually accurate. If Vera CRM produces inaccurate information about you, you may request correction or removal, and we will review such requests under applicable law.

  1. Children
    Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child under 13 has provided us data, contact us at privacy@veracrm.com, and we will take appropriate steps.

  2. Security
    We implement commercially reasonable measures (technical, administrative, organizational) to protect Personal Data against unauthorized access, loss, or misuse. However, no system is 100% secure, and you should be cautious with the information you provide.

  3. Additional U.S. State Disclosures
    Certain state laws (e.g., California, Virginia) require specific disclosures:
    We collect identifiers, commercial information, usage/network data, communication information, geolocation, and payment details.
    We use this data as described in Section 2.
    We do not sell Personal Data or share it for cross-context behavioral advertising.
    We do not process sensitive Personal Data to infer consumer characteristics.

You may exercise your privacy rights by contacting privacy@veracrm.com. Authorized agent requests require written permission.

  1. Changes to this Policy
    We may update this Privacy Policy periodically. We will notify you of material changes via email or in-product notice at least 30 days before changes take effect.

  2. Contact Us
    For questions or privacy requests, contact us at:
    Cal6ix, Inc.
    44 Montgomery St, San Francisco, CA 94104
    Email: privacy@veracrm.com